Free Standard Shipping on Australian Orders! Free International Shipping for orders of $120+ (AUD)

FAQ

Where do you ship to?

  • I ship to Australia, New Zealand, the USA & Canada and Japan.
  • For orders to Europe & the UK please shop via my Etsy store (www.treeferndesigns.etsy.com) - this allows for payment of VAT at checkout.
  • If your country is not mentioned above please contact me to arrange shipping

How much is shipping?

Shipping is flat rate - buy as many items as you like and only pay the one fee. All prices below are in Australian dollars (AUD)

Australia:

  • Standard - Free
  • Express - $5, free for orders of $120+

New Zealand:

  • Standard - $6,  free for orders of $120+
  • Express - $18, discounted for orders of $120+

USA & Canada

  • Standard - $10,  free for orders of $120+
  • Express - $22, discounted for orders of $120+

Japan:

  • Standard - $9,  free for orders of $120+
  • Express - $21, discounted for orders of $120+

When will my order ship?

  • All orders will have a processing time of 1-3 business days. This is the time it takes to get your order ready to ship, and is in addition to the shipping time.
  • If for any reason your order is anticipated to take longer than 3 days you will be contacted by email.

How long does shipping take?

I ship all orders with tracking via Australia post. Shipping times estimates are as follows:

  • Australia
    • 2-10 business days for standard shipping.
    • 1-4 business days for express
  • USA & Canada
    • 2-5 weeks for standard shipping.
    • 1-3 weeks for express
  • New Zealand & Japan
    • 2-3 weeks for standard shipping.
    • 1-2 weeks for express

Please note that the above shipping times are general estimates only and I cannot guarantee delivery within these timeframes. 

What is your return policy?

Returns are available for all pieces within 7 days of receipt - please contact me to arrange this. Returns are only available for pieces which are are unworn and in their original condition. Unfortunately I can’t accept returns on earrings for hygiene reasons. 

Please note that a restocking fee of $9 per order is charged to help recover postage & packaging costs. 

Return postage costs are the responsibility of the buyer.

Will a receipt be included in my parcel?

No, all receipts are sent by email.

Do you do wholesale?

Thank you for your interest, unfortunately I am unable to offer wholesale at this time.

How do I care for my jewellery?

Pleas keep your new jewellery pieces looking their best by following these tips:

  • Store separately and away from direct sunlight
  • Avoid exposure to excessive heat and chemicals (such as a very hot car in summer or perfumes, hairspray etc.)
  • Don't swim or shower with your jewellery (particularly wood jewellery)
  • Wipe clean with a soft, damp cloth. Resin may be rinsed under running water if necessary.